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Customer Appreciation Day

Our clients are at the center of our business. One of the ways we thank them is with an annual Customer Appreciation Day – when we discuss hot issues, celebrate the past year, and ask our clients to help shape Enthiosys’ service offerings. For part of the day, we apply our Innovation Games® customer research technique to ourselves.

These events give our clients a chance to network with peers, talk about product strategies, and listen to stimulating outside speakers.

  • 2008’s Customer Appreciation Day brought together more than 70 clients and partners to hear from Prof Henry Chesbrough, author of “Open Innovation,” about opening up our companies to outside ideas. Jim Highsmith, a founding member of the Agile community, talked about software quality and dysfunctional measurement systems. See more photos and presentations from our 2008 event.
  • At our first CAD event in 2005, we were honored to feature Don Nielson, former SRI International executive and author of A Heritage of Innovation. We also saw a rare video of SRI’s historic interactive computing demo from the 1968 Fall Joint Computer Conference in San Francisco showing Douglas Engelbart introducing the computer mouse, a graphical user interface, display editing and integrated text and graphics, hyper-documents, and two-way video-conferencing. More details.
  • The 2006 event included Jim Spohrer, director of services research at IBM’s Almaden Research Center. Dr. Spohrer is Director of Services Research at IBM’s Almaden Research Center, exploring service design and whole product solutions. We’re also honored to have him on Enthiosys’ advisory board. More details.
  • In 2007, more than 40 clients and partners and partners came to St. Helena for sharing, updates, collaboration and some excellent wine. Our guest speaker was Todd Siler, a noted creativity and innovation consultant. More details.